It’s rush time. And by “rush time,” I mean grab your ponchos, because it’s raining phone calls at Magnus HQ. Just last week our Help Desk received over 900 calls. Compared to the number of phone calls you and I receive each day (probably less than five, unless it’s your birthday), that’s an overwhelming number. It's an ambitious task to manage all of these calls, and we've been graced by the presence of Jordan Matthews, Help Desk Manager extraordinaire, to do just that. She's our secret weapon when it comes to keeping parents and students happy, and she does it all with the perfect mix of spunk and cheer.