Our Help Desk Manager Deidra has been named the Magnus Employee of the Quarter for Q3, 2017! This is a well deserved award for Deidra, as she has been on the Magnus team for many years and effectively manages a team of employees through the toughest season of the year: back to school time aka “Peak Season.” In preparation for the new school year, starting as early as June, phone calls and emails to the Magnus Help Desk increase dramatically in volume. Deidra and her team assist parents and college students with navigating the Magnus system to ensure they have a successful experience. They are ready to help and answer every end user question! The Help Desk department maintains a high customer satisfaction rating throughout this busy time, and Deidra is always happy to report the positive feedback her team receives about caller experience to the rest of the Magnus team!
Learn more about Deidra’s Magnus story below!