1. "Where and to whom do I send the completed forms?"
2. "Why is there no login button on the sign in page?"
It's important to note that parents who are logging into their Magnus account from their parent portal (via single sign-on) will not have a Login button. This is because they don't need one, as the integration logs them right in.
3. "What is my username and password?"Parents (and school users alike) can use the "Are you having trouble logging in?" link to retrieve their username, password, or both.
4. "I'm using a work computer and Internet Explorer, why can't I access my account?"
Many workplaces have firewalls and settings to prevent workers from accessing non-work-related sites. If this is the case, parents may have trouble accessing their Magnus account, especially since most employees don't have the ability to change these settings at their work. If this is the case, we recommend using a personal computer.
Another problem parents face occasionally is an outdated browser, like Internet Explorer. We recommend using Google Chrome or Firefox as your internet browser to avoid any issues. We make great efforts to ensure our product is as up to date as possible, and outdated browsers like IE are sometimes not compatible with new and improved software. The up side here, is that when parents switch away from IE, their browsing experience on other sites will improve as well.